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Sign-in problems

If you can't sign in, or something you expected after signing in isn't there, find the message or symptom below. While you sort it out, you can keep working on the design you have open and Save to this computer (.vemb)…, which needs no account.

"Cloud is not configured (missing env vars)"​

This copy of Boldbobbin has no connection to Boldbobbin's cloud, so sign-in and cloud features are off. The editor, local .vemb saving, importing, and exporting all still work: a copy with no cloud never asks you to sign in to export. If you expected cloud features, this isn't something you can change in the app's settings.

"Please confirm your email first"​

When you sign up, Boldbobbin emails a confirmation link: "Check <email> to confirm your account. The link will sign you into Boldbobbin." You must click it before you can sign in. Check your spam folder if it doesn't arrive.

For example, if you signed up as maria@studio.com and try to sign in before clicking the link, Boldbobbin says "Please confirm your email first." Open that inbox, click the link in the confirmation email, and you are signed in.

Google sign-in didn't work​

  • "Google sign-in failed.": try again.
  • "Couldn't open the sign-in page in your browser.": on desktop, Boldbobbin opens your system browser for Google; make sure a default browser is set, then retry.

I signed out and my fonts are gone​

They aren't deleted. A font you make belongs to the account that made it, so signing out hides yours rather than removing them. Sign back in and they come back. Fonts you make while signed out go to whichever account signs in next on that computer.

One thing to expect on the first run after updating: a font you had already backed up to the cloud can take a moment to reappear while Boldbobbin checks your account. Give it a moment. See Fonts and lettering.

I forgot my password​

Open the sign-in dialog → Forgot password? → enter your email → Send reset link. If an account exists, a reset email is sent.